Privacy Policy

MetLife Chatbot Privacy Policy

Last Updated August 15, 2017

The companies in the MetLife, Inc. family (collectively, “MetLife”) recognize the importance of protecting all information that you may choose to provide to us. To further this commitment, we have adopted this MetLife Chatbot Privacy Policy (“This Policy”) to tell you how we collect, store, and use the information you provide to us in connection with the use of any MetLife Chatbot (the “Chatbot”). We also have other more general privacy policies that may apply to you as a MetLife consumer or customer. For more information about our privacy policies other than This Policy, please visit us at www.metlife.com/about/privacy.

BY INSTALLING, USING, REGISTERING OR OTHERWISE ACCESSING THE CHATBOT, YOU AGREE TO THIS POLICY AND GIVE AN EXPLICIT AND INFORMED CONSENT TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT INSTALL, USE, REGISTER OR OTHERWISE ACCESS THE CHATBOT. MetLife reserves the right to modify This Policy from time to time, so please review it regularly. Your continued use of the Chatbot will signify your acceptance of any changes to This Policy.

MetLife Chatbot Privacy Policy FAQ

What information does This Policy cover?

What types of personal information do we collect about Chatbot users?

How is your personal information used and shared?

What choices do you have about the collection, use, and sharing of your personal information?

What kinds of security measures do we take to safeguard your personal information?

How can you ask questions or send us comments about This Policy?

How will you know if we amend this This Policy?

What information does This Policy cover?

This Policy only applies to personal information collected in connection with downloading, registering, or using the Chatbot, and does not apply to information collected by MetLife through any other means. Information you share with the Chatbot may also be used or disclosed by the platform through which you access the Chatbot (the “Platform”). If so, the Platform’s uses and disclosures will be subject to the Platform’s privacy policy.

This Policy covers how we collect, use, and share personal information in connection with the Chatbot as of the date that This Policy is posted.

What types of personal information do we collect about Chatbot users?

Personal information is information that identifies you and can be used to contact you directly.  Situations when you make personal information available to MetLife through the Chatbot include but are not limited to: (i) registration of the Chatbot; or (ii) requesting technical support. We do not retain or use any personal information you might share with the Chatbot. However, the Platform may collect, store, use, or disclose personal information you share with the Chatbot. In those cases, the collection, storage, use, or disclosure will be subject to the Platform’s privacy policy.

The types of personal information may vary depending on the activity you are engaged in. The personal information MetLife may collect and process related to the Chatbot includes, but is not limited to your name, screen name, account or policy number, social security number, telephone number, e-mail address, phone number, photo or other image, birthdate, sex, address, credit card information, debit card information, checking account information, shipping information, and location. Your location information is collected only with your permission through use of geolocation services. Should you choose not to permit access to your location information, not all Chatbot features will be available to you.

Children

We do not knowingly collect personal information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with their information, that parent or guardian should contact us at privacy@metlife.com. We will delete any information regarding a child under the age of 13 within a reasonable time. MetLife takes children’s privacy seriously, and encourages parents and/or guardians to play an active role in their children’s online experience at all times.

How is your personal information used and shared?

We will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives. We may also use and disclose your personal information to our affiliates and others for any purpose allowed by law.

MetLife Chatbot Activities and Updates

For example, we use and may disclose your personal information to:

Data Retention

We will retain your data for as long as you use the Chatbot and for a reasonable time thereafter or as required by law. If you would like for us to delete the data you have provided or that we have otherwise collected in relation to the Chatbot, e-mail us at privacy@metlife.com, and we will comply within a reasonable time unless we are legally required to retain the information. Please note that some or all of your personal information may be necessary in order for the Chatbot to function properly.

Purchase or Sale of Businesses

From time to time, we may purchase a business or sell one or more of our businesses and your personal information may be transferred as a part of the purchase or sale. If we purchase a business, the personal information received with that business would be treated in accordance with all of our privacy policies, including This Policy, if it is practicable and permissible to do so. If we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personal information in accordance with applicable law. The provisions of this paragraph will also apply if we are sold as part of bankruptcy proceedings.

Disclosures as Permitted or Required By Law

MetLife is committed to protecting your personal information. We may disclose information as permitted or required by law.

Third Party Terms and Conditions

Please note that your access to and use of the Chatbot may be subject to certain third party terms and conditions and privacy policies, including but not limited to application stores and software platforms. You recognize and agree that MetLife is not liable for any such third party terms and conditions and their use of your personal information. MetLife may in its discretion make available links through advertisements or otherwise enable you to access third party products or services. Please note that while using such products or services, you are using products or services developed and administered by people or companies not affiliated with or controlled by MetLife. MetLife is not responsible for the actions of those people or companies, the content of their products or services, the use of information you provide to them, or any products or services they may offer. The fact that MetLife is linking to those products or services does not constitute our sponsorship of or affiliation with those people or companies.

What choices do you have about the collection, use, and sharing of your personal information?

We don’t share Chatbot users’ personal information with unaffiliated third parties for their own direct marketing purposes.

What kinds of security measures do we take to safeguard your personal information?

MetLife follows generally accepted industry standards and maintains reasonable and appropriate safeguards to ensure the security, integrity, and confidentiality of the information in MetLife’s possession. Only those persons with a need to access your personal information in connection with the fulfillment of their tasks in accordance with the purposes of This Policy and for the purposes of performing technical maintenance have access to your personal information in MetLife’s possession. Personal information collected by MetLife is stored in secure operating environments that are not available to the public. We have technical, administrative, and physical security measures in place to protect your personal information from unauthorized access and improper use. We also review our security procedures periodically to consider appropriate new technology. However, no system can be 100% secure and there is the possibility that despite MetLife’s reasonable efforts, there could be unauthorized access to your personal information. By using the Chatbot, you assume this risk.

How can you ask questions or send us comments about This Policy?

If you have questions or wish to send us comments about This Policy, e-mail us at privacy@metlife.com or call or write to us at:

MetLife, Inc.
Attn.: Privacy Policy Administrator
P.O. Box 489
Warwick, RI 02887-9954
(877) 638-7684

You can also contact us through our Ask a Privacy Policy Question form.

How will you know if we amend this This Policy?

We may amend This Policy at any time. You should review This Policy regularly for any changes. If we make any material change in how we collect your personal information online, or how we use or share it, we will prominently post notice of the change on this page. Any material changes to This Policy will be effective 10 days after our posting of notice of the changes.